Brass Rain Apparel - Privacy Policy

At Brass Rain Apparel, we protect your information with the same commitment and discipline we put into our gear. This policy explains what we collect, how we use it, and how we keep your data secure.

1. Information We Collect

When you engage with Brass Rain Apparel—whether placing an order or signing up for updates—we may collect:

Personal Info: Name, email, phone number, shipping/billing address
Order Info: Products purchased, order totals, transaction history
Payment Details: Processed securely by trusted third-party payment providers (we never see or store your full payment information)
Technical Data: IP address, device type, browser data, and site usage patterns
Voluntary Data: Messages sent to customer support or information submitted through forms

2. How We Use Your Information

We use your data to keep operations efficient and mission-focused:

To process and ship your orders
To handle customer service and support requests
To send order updates, confirmations, and tracking info
To improve our website and enhance your user experience
To send promotions or product updates (only if you opt in)
To detect fraud, protect account security, and maintain legal compliance

3. How We Protect Your Data

Your information is guarded with modern security protocols and encrypted systems. Only authorized personnel have access to customer data, and they treat it as mission-critical.

We do not sell, rent, or trade your personal information—ever.

4. Sharing Your Information

We only share your data with trusted partners when necessary to complete your order or operate our business. This includes:

Payment processors
Shipping carriers
Website and analytics services

These partners are required to protect your information just as carefully as we do.

5. Cookies & Tracking Technology

Our website uses cookies to:

Keep your cart intact
Improve site functionality
Analyze traffic and performance

You can disable cookies in your browser settings, but some features may not function properly without them.

6. Email & Text Communications

If you sign up for alerts, newsletters, or SMS messages, we may send:

Product updates
Promotions
Restock alerts
Order notifications

You can opt out at any time by clicking “unsubscribe” or replying “STOP.”

7. Your Rights

Depending on your location, you may have rights such as:

Requesting access to your stored information
Requesting corrections or updates
Requesting deletion (unless we must keep certain data for legal or operational reasons)

To make a request, reach out to support@brassrainapparel.com.

8. Data Retention

We keep your information only as long as needed to:

Process your orders
Maintain required business records
Resolve disputes
Meet legal obligations

Once information no longer serves operational or legal needs, it is securely deleted.

9. Third-Party Links

Our website may link to third-party sites. We aren’t responsible for their content or privacy practices. Review their policies before engaging.

10. Updates to This Policy

Brass Rain Apparel may update this Privacy Policy as laws, technology, or operations evolve. When changes are made, we’ll update the “Last Updated” date below.

Last Updated: [Insert Date]

11. Contact Us

Got questions? Want to access, update, or remove your information?

Reach out anytime:
📧 operations@brassrain.com